Quality focused paper Essay Example | Topics and Well Written Essays - 1250 words

Quality focused paper - Essay Example TQM encompasses other factors such as the Kano model’s analysis of the customer’s perceptions of quality; the cost of quality model; statistical process control; the Six Sigma and other quality strategies, and the implementation of best practices in quality development in business enterprises. Soltani et al (2008) have found that the success of TQM depends on the extent of commitment of top management towards the concept. This paper proposes to discuss the various dimensions to quality management, taking into consideration the relevance of quality management in today’s world, the quality control strategies constituting total quality management, and best practices for implementing quality management philosophies. Other related concepts will also be discussed, and the quality development strategies in various companies in the business world, will be demonstrated. There are various dimensions of quality. Some of the factors are related to excellence in performance and manufacturing and meeting the requirements of specifications and standards. The measurability of quality is also an important dimension, which involves use of statistical process tools for measuring quality. Quality systems can be benchmarked against quality standards. The International Standards Organization (ISO) 9000 and the European Foundation of Quality Management (EFQM) excellence model are two international standards for quality management. Quality, cost, level of customer complaints, flexibility and reliability are some of the performance goals. Value for money is another important factor, achieved throutgh six sigma statistical process control, and â€Å"added value† through customer care programs such as the provision of servicing, repair and maintenance facilities (Pergamon, 2005). Relevance of the Topic in Today’s World: With increasing competition in the production and marketing of goods and

Details of Facilities Management Coursework Example | Topics and Well Written Essays - 3000 words

Details of Facilities Management - Coursework Example If we analyze then we come to know that the impact of metropolitan enlargement throughout the United States has established a flow of growth for the electric helpful which serve this growth. For many of these similar cooperatives, this enlargement is exacerbated by trying to meet all the needs by means of fracturing operations, insufficient consumer access, and cramped and crowded labor conditions and, in one case, the roof caving in. This has caused further co-op managers to take a fresh look at the sufficiency of present services, facilities, and the helpful aptitude to meet the ever-increasing requirements of today's electric customer. For many managers, this appraisal has been long tardy.Let’s take some examples of the case of Pioneer Electric Cooperative of Ulysses, Kansas. Located in the heart of the Hugoton Gas Field and bounded by acres of land ripe for augmented rural growth, Pioneer Electric found itself serving one of the best rising areas in Kansas. In 1991, kilowatt-hour sales greater than before by 2.23%; though, by 1994, the percentage of increased sales grew to a whopping 14%. Pioneer presently serves 12,000 customers by means of 40 employees and more enlargements are in sight. This enlargement presented a quandary. The current office, garage, and storehouse facilities fully made use of and there was no space for adding staff or placing the wanted computer equipment for the process.Accordin g to the company General Manager Dave Jesse who explained the theory of facility management that, "When I started my career as manager of Pioneer on January 1, 1991, I never dreamed that the 20-year-old structure that housed our head office wouldn't be enough. The planned planning procedure we embarked on at the end of 1991 pointed out the requirement for more space to give our helpful the aptitude to grow and assemble the changing requirements in our service area. That's like 'fine news, bad news' narrative to a fresh manager."Â